nagromme
Aug 25, 05:02 PM
I have always wondered if Apple's past industry record on support was really accurate. I think that Apple had such a loyal following of users that they tended to give Apple rosey marks for what most would classify as just average support.
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
Roessnakhan
Mar 22, 12:53 PM
So what is next year the year of? Phones again let me guess
Yeah, probably.
Yeah, probably.
swingerofbirch
Aug 7, 06:28 PM
http://www.apple.com/macosx/leopard/accessibility.html
From this site:
Closed captioning
QuickTime currently supports closed captioning by including a text track alongside audio and video content. But improved QuickTime support will automatically display the CEA-608 closed captioning text standard in analog broadcasts in the U.S.
-----
Anyone think this means support for Closed Captioning in iTunes video downloads? As a hearing-impaired Mac-User, the lack of subtitles/captions in the TV shows is the one thing keeping me from buying a bunch of them. I hope they address this issue soon...
I am not hearing impaired, but I often watch TV and movies with the closed captioning on. I cannot really say what about it makes it more enjoyable to me--no one has ever understood why I do it, maybe it has to do with how I process information (I do have trouble listening in lecture classes, maybe a learning disability etc.), but my point is to say that I am also interested in getting closed captioning on iTunes shows.
I wrote to Apple on the feedback part of their web-site about this. I was wondering if you might know better what the law is about closed captioning. I always assumed it was required for network television shows. Is it not for network shows that appear online?
Anyhow, it's functionality I would definitely like to see.
From this site:
Closed captioning
QuickTime currently supports closed captioning by including a text track alongside audio and video content. But improved QuickTime support will automatically display the CEA-608 closed captioning text standard in analog broadcasts in the U.S.
-----
Anyone think this means support for Closed Captioning in iTunes video downloads? As a hearing-impaired Mac-User, the lack of subtitles/captions in the TV shows is the one thing keeping me from buying a bunch of them. I hope they address this issue soon...
I am not hearing impaired, but I often watch TV and movies with the closed captioning on. I cannot really say what about it makes it more enjoyable to me--no one has ever understood why I do it, maybe it has to do with how I process information (I do have trouble listening in lecture classes, maybe a learning disability etc.), but my point is to say that I am also interested in getting closed captioning on iTunes shows.
I wrote to Apple on the feedback part of their web-site about this. I was wondering if you might know better what the law is about closed captioning. I always assumed it was required for network television shows. Is it not for network shows that appear online?
Anyhow, it's functionality I would definitely like to see.
bretm
Aug 17, 12:07 AM
Was there any doubt it wouldn't be a lot faster? I mean, I know it was already plenty fast, but come on...
But it's not faster. Slower actually than the G5 at some apps. What's everyone looking at anyway? I'm pretty unimpressed. Other than Adobe's usage of cache (AE is a cache lover and will use all of it, hence the faster performance).
But the actual xeon processors are only as fast as the G5 processors. Look at the average specs... the 2.66 machines are only a teeny bit faster than the G5s except in a few apps like filemaker. But not in the biggies like Final Cut Pro where it actually appears that mhz for mhz the G5 is a faster machine hands down!
But it's not faster. Slower actually than the G5 at some apps. What's everyone looking at anyway? I'm pretty unimpressed. Other than Adobe's usage of cache (AE is a cache lover and will use all of it, hence the faster performance).
But the actual xeon processors are only as fast as the G5 processors. Look at the average specs... the 2.66 machines are only a teeny bit faster than the G5s except in a few apps like filemaker. But not in the biggies like Final Cut Pro where it actually appears that mhz for mhz the G5 is a faster machine hands down!
Full of Win
Mar 22, 03:31 PM
Not enough RAM to do what exactly?
To store data temporally. That is what RAM does.
To store data temporally. That is what RAM does.
kcmac
Apr 27, 10:09 AM
I think that a lot of people forget that the first iPhone did not have GPS. It helped you find where you were by locating Wi-Fi hotspots and triangulating cell towers. Sometimes it would get you pretty close to where you were but sometimes the results could be fairly maddening. We always referred to this as fake GPS back then.
Now with the combination of real GPS and these other two methods, it is a very accurate system. And fast. I believe Apples description and only hope that the software update does not reduce speed or accuracy of what I have now come to expect.
Now with the combination of real GPS and these other two methods, it is a very accurate system. And fast. I believe Apples description and only hope that the software update does not reduce speed or accuracy of what I have now come to expect.
ten-oak-druid
Apr 19, 09:01 PM
I remember when the ipad 2 was announced. A samsung CEO said "we're going to have to rethink our copy of the ipad." Very innovative.
whatever
Jul 20, 07:37 PM
yeah, what he said. Apple does not have to distinguish powermacs from servers with processor speeds. People (businesses) who need servers are not going to buy powermacs to do the job even if they are a little bit faster or cheaper; they are going to buy real rack-mounted servers.
Now you're not thinking like a competitive company that needs to continue to make money.
Sun is on the ropes and Apple now has a chance to soar in and take a lot of business from them.
Now you're not thinking like a competitive company that needs to continue to make money.
Sun is on the ropes and Apple now has a chance to soar in and take a lot of business from them.
~Shard~
Jul 14, 03:57 PM
Since apple is part of the Blu Ray consortium wouldn't you think they will use blu ray only?
No, actually. Apple technically supports HD-DVD as well, since are a member of the DVD Forum, which backs HD-DVD. :cool:
No, actually. Apple technically supports HD-DVD as well, since are a member of the DVD Forum, which backs HD-DVD. :cool:
dpMacsmith
Jul 14, 03:54 PM
Amen to that. Especially when you look at the dell site and see that their tower with that same CPU costs about $2400.
This makes a nice discussion piece. But, I don't think that Apple will undercut the Dell price. My personal opinion is that the configurations are about right. But, the prices are too low. The table is bogus.
This makes a nice discussion piece. But, I don't think that Apple will undercut the Dell price. My personal opinion is that the configurations are about right. But, the prices are too low. The table is bogus.
Reach9
Apr 11, 04:11 PM
Perhaps solely in the phone part of the equation. Here's the newsflash: the "smart" part of "smartphone" encompasses much more than a voice-driven contact list and actual phone calls.
The iOS ecosystem completely destroys Android, no matter how many widgets you're able to install.
You're right, but here's where i think is the difference. Browsing the Internet, Calendar, Checking Mail, Listening to songs, Texting, Multitasking, Notifications, Cut-Copy-Paste, ability to open and use Office files, Navigation system, basic tools like Currency converters, To-Do lists etc. These are what i believe encompasses in a "smartphone", and here's the newsflash: Android OS meets them perfectly.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
The iOS ecosystem completely destroys Android, no matter how many widgets you're able to install.
You're right, but here's where i think is the difference. Browsing the Internet, Calendar, Checking Mail, Listening to songs, Texting, Multitasking, Notifications, Cut-Copy-Paste, ability to open and use Office files, Navigation system, basic tools like Currency converters, To-Do lists etc. These are what i believe encompasses in a "smartphone", and here's the newsflash: Android OS meets them perfectly.
I'm not talking about widgets, customization, dynamic wallapers etc
The iPhone was late on MMS, Multitasking, Cut-Copy-Paste, and now it's going to be a notification system. Plus, browsing the internet, checking mail and practically everything is much better on a bigger screen.
I feel the App Store is just an added feature, and that's why i'd get an iPod Touch for.
Imagine your iPhone without the App store and all the apps you downloaded from it. Now imagine the HTC EVO without the Android app store. Which is the better smartphone? It's pretty obvious if you ask me.
Android OS already has the "smartphone" features down, and they're just working on the bonus features such as the Android App Store.
iOS on the other hand is catching up to these "smartphone" features. My old Nokia E63 had a better notification system than the iPhone, and that's pathetic.
mc68k
Dec 7, 12:47 AM
well i bought a delorean s2. hadn't seen it come up before in the used lot, and ive been checking pretty much every time. was at the bottom of the list and i had to sell a few of my cars before i could buy it. 517K! not even something i can win high HP races with, but damn cool :cool:
KnightWRX
Apr 9, 11:12 AM
I thought the 320m was also integrated? Wouldn't that mean that would be your only graphics card were nvidia allowed to add them to sandy bridge? I don't see why you would have integrated intel hd 3000 along with an integrated 320m (or successor).
Why not ? A 320m successor would just destroy the Intel HD 3000 which is sub-par compared to the current 320m. Why not use 2 IGPs and go for a 2 chip solution instead of using a dedicated GPU and have to rely on a 3 chip solution if that 2nd IGP just blows away the first ?
Heck, just disable the Intel 3000 HD entirely.
Intel got greedy.
Why not ? A 320m successor would just destroy the Intel HD 3000 which is sub-par compared to the current 320m. Why not use 2 IGPs and go for a 2 chip solution instead of using a dedicated GPU and have to rely on a 3 chip solution if that 2nd IGP just blows away the first ?
Heck, just disable the Intel 3000 HD entirely.
Intel got greedy.
NicP
Aug 25, 09:38 PM
Apple support has been very average for me in Australia. I have 2 macbooks being repaired now, they both have multiple problems and have been at the repair place for over a week. I tried to get apple to just replace them but after being fowarded through several departments they told me no. When i have used dell support, I ring up and tell them what the problem is and someone comes to my house to fix the computer the next day. I thought apple was supposed to be better at support than dell?
brenden
Apr 8, 07:46 AM
Not surprised. Best buy has always been a super shady retailer with subpar employees. Sadly its the easiest place to buy electronics other than ordering online.
fox10078
Apr 5, 10:47 PM
Compressor and DVDSP need help. I use both of them daily and my customer love that I shoot HD, now they want it delivered that way.
Tell a bride that just dropped $5k on her wedding video that she'll be getting it via digital download.
Please explain
A) Whats wrong with 3rd party blu-ray burning?
B) How in the hell are you getting paid 5k if you need Final Cut or anything associated to burn blu-ray
Tell a bride that just dropped $5k on her wedding video that she'll be getting it via digital download.
Please explain
A) Whats wrong with 3rd party blu-ray burning?
B) How in the hell are you getting paid 5k if you need Final Cut or anything associated to burn blu-ray
Nuvi
Apr 11, 12:19 AM
Myspace was never cool.
Okay, okay, so they have done NAB (they've never done AES, though, that I'm certain). But still: They pulled out of everything in the last couple years. Why come back to NAB? Why not just do a small-scale announcement outside of NAB's timeframe so as to maximize press?
Also, nobody answered my initial question. Why the idle timer? There's no point!
Because presenting something ground breaking at NAB will give you huge positive push within the industry. Lets face the facts, FCP needs that huge positive push right here and right now. Apple is sliding the slippery slope at speed of light if they don't bring it with this new version of FCP.
Okay, okay, so they have done NAB (they've never done AES, though, that I'm certain). But still: They pulled out of everything in the last couple years. Why come back to NAB? Why not just do a small-scale announcement outside of NAB's timeframe so as to maximize press?
Also, nobody answered my initial question. Why the idle timer? There's no point!
Because presenting something ground breaking at NAB will give you huge positive push within the industry. Lets face the facts, FCP needs that huge positive push right here and right now. Apple is sliding the slippery slope at speed of light if they don't bring it with this new version of FCP.
AppleScruff1
Apr 8, 02:31 AM
I heard galaxy tab is better than Ipad. Is it true??
It's way better. Better get one while you still can.
It's way better. Better get one while you still can.
BoredomBoy
Apr 6, 01:29 PM
...but people (in general) don't want tablets. They want iPads.
I would compare it to Christmas for me. My mother-in-law asked my wife what I wanted for Christmas. "Video games," was my wife's answer. No, I didn't want video games, I wanted Assassin's Creed: Brotherhood and/or Mass Effect 2.
I would compare it to Christmas for me. My mother-in-law asked my wife what I wanted for Christmas. "Video games," was my wife's answer. No, I didn't want video games, I wanted Assassin's Creed: Brotherhood and/or Mass Effect 2.
Piggie
Apr 25, 02:33 PM
Perhaps this is like CCTV systems in the workplace.
You are allowed by law to fit them, however staff must be told they are there.
Perhaps it's just that the public need to be made away this is being done, and not done secretly. If people knew, then this would be a non story in the 1st place.
You are allowed by law to fit them, however staff must be told they are there.
Perhaps it's just that the public need to be made away this is being done, and not done secretly. If people knew, then this would be a non story in the 1st place.
JDawg76
Jul 20, 12:53 PM
Anyone on here agree that we are entering the world of PC's of sh*ot in the way where we buy a Mac and 2 months later there's news of something better down the road? Or is this just for now since this is the transition period for Apple to the Intel chips. Just curious.
jc1350
Apr 8, 08:33 AM
The CrunchGear story has been updated to state the rumor is "squashed."
babyj
Sep 19, 10:14 AM
I don't understand all the hype over the core 2 duo chip vs the core duo chip. They are basically the same chip. You will barely notice any difference with same speed core 2 duo over a same speed core duo.
Even when I've made big processor jumps before I've never noticed any increased performance that made a difference to me. Adding more RAM has made a massive difference though and probably would for a lot of people.
Even when I've made big processor jumps before I've never noticed any increased performance that made a difference to me. Adding more RAM has made a massive difference though and probably would for a lot of people.
Dr.Gargoyle
Aug 11, 06:49 PM
Confused.
Can somebody explain me the differences between the cellphone market between the US and Europe.
Will a 'iPhone' just be marketed to the US or worldwide (as the iPod does)?
C.:confused:
The biggest difference would be that in europe we use GSM-system (900 Mhz and 1800Mhz) whereas US use both CDMA and GSM (850MHz and 1900Mhz)
A typical triband GSM phone enables you to call more or less all over the world whereas a CDMA is more or less restricted to use it in US and some countries in Asia. CDMA and GSM are two incompatible system like windows and OSX, i.e they dont "speak" with each other. One difference you notice as a user is that GSM phones has a SIM card which more or less is your identity. That is, if you have an unlocked cellphone you can change operators whenever you feel like it. This is not possible with CDMA cellphones.
Celphones are also much more common in europe and the "typical" cellphone user is not that tied up to an operator as a "typical" US user. Carriers in europe don't cripple the phones like some do in US.
I am sure there are man more differences, but these were the only that came to my mind right now.
Can somebody explain me the differences between the cellphone market between the US and Europe.
Will a 'iPhone' just be marketed to the US or worldwide (as the iPod does)?
C.:confused:
The biggest difference would be that in europe we use GSM-system (900 Mhz and 1800Mhz) whereas US use both CDMA and GSM (850MHz and 1900Mhz)
A typical triband GSM phone enables you to call more or less all over the world whereas a CDMA is more or less restricted to use it in US and some countries in Asia. CDMA and GSM are two incompatible system like windows and OSX, i.e they dont "speak" with each other. One difference you notice as a user is that GSM phones has a SIM card which more or less is your identity. That is, if you have an unlocked cellphone you can change operators whenever you feel like it. This is not possible with CDMA cellphones.
Celphones are also much more common in europe and the "typical" cellphone user is not that tied up to an operator as a "typical" US user. Carriers in europe don't cripple the phones like some do in US.
I am sure there are man more differences, but these were the only that came to my mind right now.
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