Wednesday, May 18, 2011

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  • skippy-fluff
    Aug 25, 05:06 PM
    The battery recall validator also rejected my battery, which is clearly in the range advertised on the web site. When I called the support lines yesterday, they didn't even try to take the call. Today I got through, and I got told by "Rachel" that there were a small number of batteries in the ranges that were manufactured by someone other than Sony. She couldn't tell me who, and when I asked for further information, she escalated the call.

    The next guy, whose name I didn't catch, basically said the same thing. When I explained that I would like something from Apple indicating that the public listing on the recall didn't apply to me, he said that sometime in the future (unstated) this will get updated on the website. Since my primary reason for wanting it is to avoid potential airline troubles, that wasn't too great answer. His next suggestion, to print the validation failure, was funny, but not very practical. I fly about once a week, and I've already seen the dell guys being asked not to work on the plane. I don't want to be in that club, so I was pretty insistent that they write something down.

    I asked them to send me something (even by fax) that simply said that my battery was not subject to recall, despite the fact it fell into the consumer product safety commission recalled range and Apple announced range (still up, with no amendment, by at https://support.apple.com/ibook_powerbook/batteryexchange/index.html). He could not.

    I next got sent to Kelly, in customer service, whose attitude was about the least customer-service related of any of them. She tried to read out the web site to me, and got very frustrated when I pointed out that it did not say what she wanted it to say. It does not say that there are batteries in the ranges that are fine. It says at least twice that if you have a battery in the range you should send for a replacement and not use it. I pointed out to her that the trouble ticket I'd opened covered the ground nicely, and that all I wanted was a statement of the result: "Apple's support staff has worked with this customer and has established that the battery Serial No. XXXX is not subject to the recall on Sony-produced batteries". Or whatever language they like.
    She agreed that this was truth, but said she could not provide any documentation. She also declined to escalate further.

    Given that the validator has said no to people who should have gotten yes, relying on it as the last word is a bad idea. Get a real person on the phone. But even then, be prepared for frustration if you would like
    anything but an oral assurance that the battery you have is good.





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  • Bill McEnaney
    Apr 29, 09:40 AM
    Yes, the same people who noticed that there was something "fishy" about Obama's short form birth certificate.
    For me, the birth certificate issue is a dead issue.





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  • gnasher729
    Apr 8, 02:19 AM
    So quotas are done on a daily basis and not a weekly basis? WOW. And I thought the quarterly earning reports made companies make bad decisions.

    You have to remember that the people setting up these quotas are not the brightest. We had reports here of sales people who would not sell you stuff because selling it means they miss their quota.

    Say the quota is "you have to sell one extended warranty and one HDMI cable for every PS3 sold". If the sales person is just reaching his quota, and you want to give the store real money for two PS3 without any warranty and without any HDMI cable, that sale would make him miss his quota, so he'll pretend the devices are not in stock. What's to blame is the guy setting up idiotic targets, where the sales person has to do things that are bad both for the shop and the customer to meet his targets.





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  • digitalbiker
    Aug 7, 08:19 PM
    Wait. Does this mean that the Leopard doesn't support current MBP or MB? the ones that use 32 bit Yonah based Core Duo CPU.

    No, it doesn't mean that at all. It works with both 32 and 64 bit CPU's. The only thing you won't be able to do is run 64 bit apps in 64 bit mode.





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  • scelzifan
    Apr 11, 02:32 PM
    Are you serious? Your comments are not only incorrect but just flat out ignorant. Whoever said that angry birds is not available on android obviously can't read or just does not know how to use the app store because I have all three on my Thunderbolt and they are full versions and they were free to boot. So before you go make comments about people being ignorant you might want to do some research first!! And why do people keep saying we are getting throttled?? I am using between 8-10 gigs a month on LTE and I am still hitting mid 30's in download speeds so if I am getting throttled then I would hate to see how fast the network really is!! Plus I get unlimited data and all the 4G I can use. And I hate to tell you but the iphone is seriously outdated, look at benchmark test, download tests etc and on top of that the flaws the phone has physically and internally like the way it delivers messages and mail is absolutely terrible. It is not even close to the top phone on the market anymore and has not been for several months now and its only going to get worse!! So if people think that most consumers will just wait it out for the next iphone because it is an iphone is sadly mistaken, its not going to happen. Why would you when android has at the moment passed apple on every standard out there?Are you serious? The Moto Droid (i.e.: the original one) is slower than molasses. You cannot be talking about the original Verizon Droid. That phone under-delivered out the gate. My friend from work whose entire family uses Verizon bought a Motorola Droid and she thought she was getting the equivalent of an iPhone and hated it ever since. She was jumping up and down when Verizon got the iPhone.

    Maybe, just maybe, a Verizon Motorola Droid, rooted and with the latest stable version of Gingerbread installed you can get decent performance and responsiveness, but certainly not with an approved Froyo update running on it.

    I sure hope you are talking about a newer "Verizon Droid" phone -- some of those are nice, but I still would not trade the Apple user experience for the Android experience -- though I hate having to wait until Sep/Oct.

    As a side note, I laughed heartily last night when my sister-in-law asked if I had Angry Birds on my iPhone or iPad because her mom loved that game. Her husband, my wife's brother, who owns a Motorola Droid and a Xoom and is a huge Android enthusiast promptly answered her saying "that Angry Birds is only available on Android". I proceeded to show him the number of "Angry Birds" games available on iOS. Made me realize that Android enthusiasts often don't know that there is something better out there, and yet Apple enthusiasts are called "ignorant, stupid, and sheep". His response was to show me an app he had that could automatically throttle his CPU down to save battery when the phone was not in heavy use. I admitted that I did not have that capability, but that I also did not need it. The moral of the story was, if you want really useful apps and games and fantastic user experience and tight integration with a suite of great (albeit sometimes expensive) products, then you buy Apple. If you want a heterogenous computing environment, your greatest apps to come from Google, and the ability to throttle the clock-speed on your smartphone's CPU, then Android is for you.

    I think it is very telling that last week (http://www.computerworld.com/s/article/9215598/Clorox_cleans_out_BlackBerries_in_favor_of_iPhones_Android_devices?taxonomyId=154&pageNumber=1) when Clorox CIO offered 2000 Clorox employees the option to switch off Blackberry and get an iPhone, Android or Win Phone 7 device on the company's dime to replace their Blackberry device, that 92% of those 2000 employees chose a 10-month-old iPhone 4, with only 6% choosing Android, and 2% choosing WP7. Google would have you believe that people prefer Android. The truth of the matter is that the people who don't care about having a smartphone or not just choose the best "free phone" or BOGO option that the carrier offers -- if that option happens to be Android, then sure Android commands a greater market share of the growing smartphone market. Those customers will never care what their mobile OS is -- they were just looking to get what they could for free (or cheap). Its like asking somebody if they would prefer the Honda or Hyundai -- most would prefer the Honda, but many may settle for the Hyundai if it is cheaper. But when you take cost out of the equation then the story changes. The moral of that story is that Apple needs a cheaper entry point for an iOS smartphone if they want to command market share and especially to put their phones in the hands of more teenagers.





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  • MrXiro
    Apr 8, 12:22 AM
    I wouldn't be surprised. The quota explanation was given already, but they might also be holding back stock of the cheaper models in order to drive more sales of the higher end ones. "Oh, you wanted the 16 gig wifi model? Sorry, all sold out. But we do have this lovely 64 gig 3G version. If you really want the iPad 2, this is your big chance... it's only a little bit more..."

    That happened to me, almost, when I bought the original iPad from Best Buy here in Canada on our launch day last year. The guy almost smirked when he said, sorry, the 16 gig ones were all sold out, but they had plenty of the 64 gig models. Luckily I persisted and he managed to find one more 16 gig, the last one! How lucky was that! :rolleyes:

    Hmm... I think they did that to me! I went in just a few hours after the iPad 2 went on sale... they said all they had left was the 64gb Verizon model. :-/

    I have an iPad already... I was just asking to see how they were selling.





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  • Snowy_River
    Jul 28, 03:26 PM
    Dan=='s mockup is something that I had considered before, I remember talking about it with Yvan 256 at some point as something like "the return of the Cube." I think it's a pretty good design, the guts of the Mini are so packed as it is, an expanded case would allow for a substantial upgrade in components, including the oft clamored for dedicated GPU.

    Another way Apple could do it is just to elongate the Mini's case to make it just as svelte vertically, only slightly wider. Could you take a run at that one Dan==? ;)

    Okay, I did some tinkering myself, just for kicks, and here's what I came up with. I thought that we were talking about a computer that was somewhere between a Mac Mini and a Mac Pro (Power Mac), so I thought, maybe the style should be a combination of the two. Let me know what you think.

    It's not a Mac Plus... It's a Mac++!

    http://www.ghwphoto.com/Mac++1.PNGhttp://www.ghwphoto.com/Mac++2.PNG





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  • bibbz
    Jun 9, 01:34 PM
    WOW Awesome Thank you so much for the info and the fast response.

    I like employees that are on message boards like this and respond to questions like these and taking the time out of their day. Thanks.

    So just to make sure. If I do go along with the Trade In on Tuesday I don't have to give them my phone then? when I go back to pick it up then they will take it?

    Thanks

    NP bro, glad i could help!

    Don't do your trade in Tuesday, if you do, yes you have to give them the phone right then. Just have it appraised Tuesday so you know how much you can get for it. You want to actually do it they day you get the iPhone4 and give them your old one.

    Now if you are afraid the values will drop as launch day gets closer and you want to be locked in with the quote you get Tuesday, then you will have to give it to them on Tuesday.





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  • DStaal
    Sep 13, 11:12 AM
    Sun has released this as Open Source. so it will get ported around to other OSes. I hear Sun's Dtrace is already in Leopard

    Great. Um... What's their patent licensing scheme on this? (Since they proudly announce they've patented parts of it...)





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  • Al Coholic
    Apr 27, 09:42 AM
    And Tea Party members :DYou do know that Al "the accidental politician" Franken was at the forefront of this right?

    Unless that loon switched ideologies I don't think he even drinks tea.





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  • jvmxtra
    Apr 6, 04:04 PM
    Wow. All the hype and pent up anti-Apple demand and all they could muster was 100K units. Very poor. Where are the other Android tablets?

    As for the RIM Playbook, that **** is DOA.

    WebOS will be way to late to the game but HP has huge retail distribution.

    I think Apple has won this one.

    can't stop staring at your icon pic.. NICE!!!! :eek:





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  • mozmac
    Jul 27, 01:53 PM
    Apple has been silent for a while in the hardware release area. It's time for them to update their whole line for the back-to-school and Christmas seasons. I can't wait for Aug 7. I want to see Leopard so bad. Also, let's all remember that Apple can make product announcements at any time. I can see the PowerMac being updated at WWDC because it's a product that deals with the developer market; however, consumer products could very well be reserved for a separate, stand-alone announcement day.





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  • Major Majors
    Aug 7, 08:45 PM
    I had no idea what the "open in dashboard" image was for, but I called it out on the Apple Discussion board 9 months ago. Apparently this has been in the works for Safari for QUITE some time

    http://discussions.apple.com/message.jspa?messageID=987980#987980





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  • mdriftmeyer
    Apr 25, 03:57 PM
    I'm interested in who funded this research project much to do about nothing and when will this research extend to all the Telcos, corporations and more.





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  • aafuss1
    Aug 5, 11:40 PM
    I agree. In fact, I was going to post the same thing. I was all set to be disappointed by the keynote until I read a new Forbes article on the topic. They are expecting some pretty amazing things; things that will divert media attention away from Apple's embarrassing financial scandal.

    -Squire

    P.S. How about seamless MSN/Yahoo! Messenger support in iChat?\

    <edit>
    http://www.forbes.com/home/technology/2006/08/04/ipod-jobs-zune_cx_ck_rr_0804apple.html

    That would be good-as Microsoft and Yahoo have made the messegner software work with each other-Apple could partner with Yahoo for official protocol support in iChat in Leopard





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  • cmaier
    Apr 20, 02:52 PM
    Apple filed similar suits again HTC and Nokia last spring. You'll notice that the ITC is not favoring Apple's claims.

    The suits aren't very similar at all.





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  • shawnce
    Jul 27, 11:27 AM
    Once again, I read it and read it well. The big deal about the G5 being in Mac was that the entire system was redesigned for better performance. Go read about the G5 system architecture if apple still has it up.

    I think you are missing some important facts review ...

    Intel announces Core 2 Duo processors, price cuts; AMD fires back (http://arstechnica.com/news.ars/post/20060727-7364.html)
    Into the Core: Intel's next-generation microarchitecture (http://arstechnica.com/articles/paedia/cpu/core.ars)

    Intel Core 2 (http://en.wikipedia.org/wiki/Core_2)
    List of Intel Core 2 microprocessors (http://en.wikipedia.org/wiki/List_of_Intel_Core_2_microprocessors)

    1) To put it simply the Core 2 family of processors can outperform existing G5s clock for clock and core for core (in many many tasks)... this has nothing to do with just increasing clock rates as you seem to imply in your prior post.

    2) The chipset that supports the Core 2 (and Core) has generally greater capabilities (and fewer parts) then the chipset that supports the G5 Macs.

    Compare iMac G5 (http://developer.apple.com/documentation/Hardware/Developer_Notes/Macintosh_CPUs-G5/iMacG5/index.html)...

    http://developer.apple.com/documentation/Hardware/Developer_Notes/Macintosh_CPUs-G5/iMacG5/Art/050832001303_01.jpg

    ...to iMac Core Duo (http://developer.apple.com/documentation/HardwareDrivers/Conceptual/iMac_06Jan/index.html)...

    http://developer.apple.com/documentation/HardwareDrivers/Conceptual/iMac_06Jan/Art/051183001314_01.jpg

    ...and the chipset in a PowerMac replacement will easily exceed the capabilities of the current PowerMacs.





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  • shamino
    Jul 14, 03:59 PM
    My PC (in a full tower case) has the PSU at the bottom. Having had a case with the PSU at the top before, it seems more stable with all that weight in the base of the case. It also makes it easier to reach around the back for cables, as I don't need to stretch as far.
    As long as you don't have liquid cooling (a-la the quad G5 systems.)

    If your radiator springs a leak, the liquid runs into your power supply, blowing it out (and usually taking out the motherboard as well.)

    With the PS on top, this doesn't happen. A leaky radiator simply means a liquid mess in the case (and a system that hits thermal-shutdown very quickly until you get it fixed, of course.)





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  • LightSpeed1
    Apr 11, 04:08 PM
    Wow. You'd think a FCP Users group would be able to track down a halfway decent graphic artist to make their banner graphic...Funny.





    DStaal
    Sep 13, 11:12 AM
    Sun has released this as Open Source. so it will get ported around to other OSes. I hear Sun's Dtrace is already in Leopard

    Great. Um... What's their patent licensing scheme on this? (Since they proudly announce they've patented parts of it...)





    gkp
    Jun 17, 11:43 AM
    I got to my local RS at 8am, nobody there, left and came back around 8:45, there were a few people there. The manager was on his cell phone listening to a conference call. After the call finished, he said that it was decided that they are NOT taking pre-orders, but only reservations. He took our names and info and said he would call later in the day with "Pin Numbers" that were assigned to their store. He also said that he could not reserve any iPhones in their system/computer until 10am. So, basically what happened is another store entered their reservations before the 10am assigned time and took up all the pin numbers for OUR area. (This cheating store is in Sacramento, Ca.)
    So, later in the day, I called and the manager said that they could only hope for some iPhones to be sent to our store and if so, they would keep ours aside for us (first come, first serve). But, he said the likelyhood of this happening looks grim.

    Why did Apple/RadioShack even bother? Even the manager told me the whole process was screwed up.





    rovex
    Mar 22, 02:27 PM
    Actually it is less than 50% the screen area of an iPad. Maybe you should check your math before calling someone stupid.

    iPad display is about 45 square inches
    Playbook display is about 21.5 square inches

    I got confused, but nonetheless the smaller screen results in smaller body which in turn means better portability. Which A LOT of individuals want.

    And before calling out irony, "your maths" has an 's' at the end. Thanks for playing.





    MacRumors
    Mar 25, 10:25 PM
    http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com/2011/03/25/apple-already-nearing-golden-master-candidate-versions-of-mac-os-x-lion/)


    http://images.macrumors.com/article/2011/03/25/232441-lion_mission_control.jpg




    notjustjay
    Apr 8, 12:22 AM
    I do not intend to be rude, but there is a difference in HDMI cables, no matter what the Internet tells you. Conductors, shielding materials/layers and the way the connectors are put together are a few differentiators. An AudioQuest Coffee cable, for example, which is several hundred dollars ($600 I believe for a 1.5m) is made of pure silver starting with the tips and going the length of the cable. This is not the same as a no name $5 dollar HDMI cable from Amazon.

    Sure there is a difference, but is it noticable? Is it worth the cost?

    A Ferrari costs a lot more than a Ford Fiesta. It's better built and has a lot more power under the hood. But if all you're ever doing is driving at 20 mph, then it doesn't matter, the Fiesta has all the power you need and you'll save a pile of money. Now, you don't want to go rock bottom and buy a junker that might break down, but as long as it runs smoothly at 20 mph, any car will do the job.

    You don't want ultra-cheap crappy cables that can develop loose connections or come poorly shielded, as that can cause dropouts. But neither do you need pure silver or oxygen-free shielding or whatever. Any HDMI cable will either fail outright or do the exact same job as any other for the given application.



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